Planning a trip raises questions, and we would rather you ask them early. Here are the answers to the ones we hear most. If yours is not here, message us any time.
Key takeaways
- Planning and quotes are free of obligation.
- Every journey can be customised.
- Visa rules depend on your passport, so we guide you but you confirm with official sources.
- Our 24/7 Concierge Service supports you during your journey.
How it works
Tell us where you want to go, your dates and who is travelling using Plan My Trip. A specialist then designs an itinerary, sends a quote and refines it with you before anything is booked. You can also read about our destinations first.
Still have a question?
Chat with our AI Travel Assistant on any page, message us on WhatsApp or send an enquiry.
Want this planned for you? Tell us your dates and a Melissa Tours specialist will shape the journey, or message us on WhatsApp.
Frequently Asked Questions
How do I book a tour with Melissa Tours?
Use Plan My Trip or Request A Quote, and a specialist will contact you with an itinerary and price. You can also message us on WhatsApp.
Can I customise a tour?
Yes. Every itinerary can be adjusted for dates, pace, interests, hotels and group size.
Do you run group departures and private tours?
Both. Check upcoming departures for seats, or ask for a private journey.
How do I pay?
Payment options are explained in your quote and on our Pay Online page. We confirm the details when you book.
What is included in a tour?
Each tour page lists inclusions, such as accommodation, transfers and guides. We confirm the details in your quote.
Do I need a visa?
It depends on your passport and destination. See our visa guides and we will help you confirm requirements with official sources.
Do I need travel insurance?
We strongly recommend it. See our travel insurance guide.
When is the best time to travel?
It depends on the destination. See our weather information page, or ask us.
Can you help with flights?
Our planners can advise on routes and timing as part of your journey. Tell us what you need.
What happens if I need help while travelling?
Our 24/7 Concierge Service is available during your journey.
Can I travel solo or with family?
Yes. We plan solo, couple, family and group journeys.
How do I contact you?
Use the enquiry form, chat with our assistant or message us on WhatsApp.
Keep Reading
Explore Our Tour Packages
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Payment Test (Do Not Book)
Internal payment test product. Not a real tour.
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14 Day Japan with Hiroshima
Tokyo, Kanazawa, Takayama, Kyoto and Hiroshima in fourteen days: a sushi class, Shirakawa-go, Nijo Castle, a tea ceremony, Nara and Miyajima. Small group of up to 22, planned by Melissa Tours. December 27, 2026.
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14 Day Japan with Hiroshima
Tokyo, Kanazawa, Takayama, Kyoto and Hiroshima in fourteen days: a sushi class, Shirakawa-go, Nijo Castle, a tea ceremony, Nara and Miyajima. Small group of up to 22, planned by Melissa Tours. December 6, 2026.
Prefer something shaped around you? Every Melissa Tours itinerary can be customised. Browse all our tours or see upcoming Travel Adventures and seats left.
Ready When You Are
Tell us about your trip, and a Melissa Tours specialist will answer everything else.
Our 24/7 Concierge Service looks after you from the first message to the day you are home.