TERMS & CONDITIONS

Melissa World Travel

Effective Date: November 8, 2026

Welcome to Melissa World Travel (“Melissa World Travel,” “Company,” “we,” “our,” or “us”).

By accessing our website, requesting a quotation, making a booking, purchasing travel services, submitting payment, or otherwise using our services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions.

1. Acceptance of Terms

These Terms & Conditions govern all bookings, transactions, travel arrangements, consultations, quotations, and services provided by Melissa World Travel.

If you do not agree to these Terms, you must not use our services.

2. Agency Relationship

Melissa World Travel acts solely as an independent travel agency and intermediary between customers and third-party travel suppliers, including but not limited to:

Airlines
Hotels
Resorts
Cruise operators
Tour operators
Transportation providers
Car rental companies
Travel insurance providers
Visa processing providers

We do not own, manage, control, or operate these suppliers.

All services are subject to the terms, policies, conditions, availability, and operating procedures of the respective supplier.

3. Booking Confirmation and Contract Formation

A booking is considered confirmed only when:

Required payment has been received;
Availability has been verified;
Melissa World Travel has issued a written confirmation.

Submission of a booking request, inquiry, quotation request, or payment does not guarantee acceptance of a booking.

We reserve the right to refuse, decline, modify, or cancel any booking request before final confirmation.

4. Customer Responsibility for Information

The traveler is solely responsible for ensuring that all information supplied is accurate and matches official travel documents.

This includes:

Full legal name
Passport details
Date of birth
Nationality
Contact information
Travel dates
Special requirements

Any costs arising from incorrect information shall be borne entirely by the traveler.

5. Pricing and Currency

All prices are subject to:

Availability
Supplier updates
Currency fluctuations
Government taxes
Fuel surcharges
Exchange rate adjustments
Administrative fees

Prices are not guaranteed until payment is received and written confirmation has been issued.

Melissa World Travel reserves the right to correct pricing errors at any time.

6. Deposits and Payment Terms

Deposit Requirement

Unless otherwise stated in writing, a minimum deposit of 25% of the total booking value is required at the time of booking.

Certain suppliers, promotional fares, cruises, visas, and special packages may require higher deposits or full payment immediately.

Balance Payment

Full payment must be received no later than 28 days before departure.

Bookings made within 28 days of departure require immediate full payment.

Failure to make payment by the due date may result in:

Cancellation of the reservation
Loss of deposits
Supplier penalties
Additional administrative fees

7. Credit Card and Payment Processing Fees

Melissa World Travel reserves the right to apply payment processing fees where applicable.

Any applicable payment processing or merchant fees are non-refundable.

8. Customer Duty to Verify Travel Documents

Customers must carefully review all:

Invoices
Itineraries
Booking confirmations
Flight details
Hotel reservations
Travel documents

within 24 hours of receipt.

Any discrepancy must be reported immediately.

Failure to report errors may result in additional charges and Melissa World Travel shall not be liable for costs resulting from delayed notification.

9. Passport, Visa and Entry Requirements

Travelers are solely responsible for obtaining and maintaining:

Valid passports
Visas
Transit visas
Vaccination certificates
Health documentation
Entry permits
Immigration clearances

Visa approval is never guaranteed.

Melissa World Travel shall not be liable for:

Visa refusal
Delayed visa processing
Immigration rejection
Denied boarding
Denied entry

All visa fees and service fees are non-refundable.

10. Health and Fitness to Travel

Travelers are responsible for determining their fitness for travel.

Melissa World Travel does not provide medical advice.

Customers are responsible for:

Vaccinations
Prescription medications
Medical clearances
Health requirements
Pregnancy restrictions

Any losses arising from health-related travel restrictions remain the responsibility of the traveler.

11. Travel Insurance

Travel insurance is strongly recommended for all travelers.

Coverage should include:

Medical expenses
Emergency evacuation
Trip cancellation
Trip interruption
Lost baggage
Personal liability
Travel delays

Melissa World Travel shall not be responsible for losses that could have been covered through travel insurance.

12. Special Requests

Special requests including:

Dietary requirements
Adjacent rooms
Early check-in
Late check-out
Accessibility accommodations
Preferred seating
Celebration arrangements

are requests only and cannot be guaranteed unless confirmed by the supplier.

13. Changes Requested by Customer

Changes requested after booking may incur:

Administrative fees
Supplier change fees
Fare differences
Airline penalties
Hotel penalties

All modifications are subject to availability and supplier approval.

14. No-Show Policy

Failure to use booked services without prior notice shall be considered a “No-Show.”

No refunds will be issued for:

Missed flights
Missed transfers
Missed tours
Missed accommodations
Unused travel services

unless otherwise authorized by the supplier.

15. Airline, Hotel and Supplier Responsibility

Melissa World Travel is not responsible for:

Airlines

Flight delays
Flight cancellations
Schedule changes
Aircraft substitutions
Overbooking
Missed connections

Hotels

Room assignments
Amenities
Star ratings
Views
Maintenance issues

Other Suppliers

Service interruptions
Operational failures
Supplier negligence

Claims relating to these services must be directed to the responsible supplier.

16. Supplier Insolvency

Melissa World Travel is not liable for the bankruptcy, insolvency, suspension, closure, liquidation, or failure of any travel supplier.

Any recovery of funds shall depend entirely upon the supplier’s policies and ability to provide reimbursement.

17. Force Majeure

Melissa World Travel shall not be liable for delays, cancellations, losses, or disruptions arising from circumstances beyond our reasonable control including:

Natural disasters
Earthquakes
Floods
Fires
Pandemics
Government restrictions
Travel bans
Political unrest
Terrorism
Civil disturbances
Airport closures
Labor strikes
War

Refunds under such circumstances shall be governed by supplier policies.

18. REFUND POLICY

General Refund Policy

All refund requests must be submitted in writing.

Refunds are subject to:

Supplier approval
Supplier refund policies
Airline rules
Hotel rules
Visa provider policies
Administrative charges

Standard Cancellation Charges

More than 60 days before departure

Deposit forfeited

30-60 days before departure

Up to 50% of total booking value

15-29 days before departure

Up to 75% of total booking value

14 days or less before departure

Up to 100% of total booking value

Non-Refundable Items

The following are generally non-refundable:

Visa fees
Consultation fees
Service fees
Processing fees
Insurance premiums
Promotional fares
Special event packages
Supplier-imposed non-refundable bookings

Unused Services

No refunds shall be provided for:

Unused hotel nights
Missed flights
Missed tours
Voluntary itinerary changes
Early departures
Personal emergencies

unless authorized by the supplier.

Refund Processing Times

Approved refunds may take between 14-90 business days depending on:

Airline processing
Hotel processing
Supplier processing
Banking institutions
Payment gateways

Melissa World Travel is not responsible for delays caused by third parties.

19. Chargebacks and Payment Disputes

Customers agree to contact Melissa World Travel before initiating any chargeback.

Improper or fraudulent chargebacks may result in:

Collection actions
Recovery of administrative expenses
Recovery of legal fees
Cancellation of future bookings

Electronic records, invoices, emails, confirmations, website acceptance logs, and supplier confirmations may be used as evidence in dispute proceedings.

20. Limitation of Liability

To the fullest extent permitted by law, Melissa World Travel shall not be liable for:

Personal injury
Death
Financial loss
Emotional distress
Property damage
Theft
Loss of enjoyment
Business interruption
Consequential damages

In all circumstances, our maximum liability shall not exceed the amount actually paid directly to Melissa World Travel for the booking in dispute.

21. Customer Conduct

We reserve the right to cancel or terminate services without refund if a traveler:

Engages in unlawful conduct
Endangers others
Harasses staff
Damages property
Commits fraud
Violates supplier rules

Any resulting expenses shall be the responsibility of the traveler.

22. Intellectual Property

All website content including:

Logos
Trademarks
Text
Images
Videos
Graphics
Marketing materials

remain the exclusive property of Melissa World Travel and may not be copied, reproduced, distributed, or used without written authorization.

23. Privacy and Data Protection

Use of our services is subject to our Privacy Policy.

By booking with us, you authorize Melissa World Travel to share relevant information with travel suppliers, government authorities, payment processors, and service providers as necessary to fulfill travel arrangements.

24. Marketing and Testimonials

Customers voluntarily submitting reviews, photos, videos, testimonials, or social media content grant Melissa World Travel a non-exclusive worldwide license to use such content for marketing and promotional purposes.

25. Governing Law

These Terms shall be governed by and interpreted under the laws of the jurisdiction in which Melissa World Travel is registered and operates.

Any dispute shall be subject to the exclusive jurisdiction of the competent courts of that jurisdiction.

26. Electronic Acceptance

By submitting a booking request, making payment, clicking an acceptance checkbox, signing electronically, or using our services, you agree that electronic acceptance constitutes a legally binding agreement.

27. Entire Agreement

These Terms & Conditions, together with our:

Privacy Policy
Cookie Policy
Refund Policy
Booking Policies

constitute the entire agreement between Melissa World Travel and the customer.

CUSTOMER ACKNOWLEDGMENT

Before completing a booking, the customer confirms:

☑ I have reviewed all booking details and verified that all traveler names match the passport exactly.

☑ I understand that visa approval is not guaranteed.

☑ I understand that cancellation fees and supplier penalties may apply.

☑ I understand that some bookings may be partially or completely non-refundable.

☑ I acknowledge that Melissa World Travel acts solely as an intermediary between travelers and suppliers.

☑ I understand that airline schedules and supplier services may change without prior notice.

☑ I understand that travel insurance is strongly recommended.

☑ I authorize Melissa World Travel to share my information with suppliers as required to complete my booking.

☑ I have read, understood, and agree to these Terms & Conditions, Privacy Policy, Cookie Policy, and Refund Policy.

Melissa World Travel
Website: https://melissaworldtravels.com
Email: help@melissatours.com
USA: +1 208 948 1430
UAE: +971 56 453 8133

Last Updated: November 8, 2026